RETURNS & EXCHANGES

We hope you love your SOH purchase. If it isn’t quite right, we accept returns or exchanges of eligible full-price merchandise.

Return requests must be submitted within 7 business days of delivery. Merchandise must be unworn, unwashed, unaltered and in its original condition, with all original tags attached. Items showing signs of wear, including stains, odors, makeup, deodorant, pet hair, damage or alteration, will not be accepted.

All sale, discounted and final-sale merchandise is final sale and cannot be returned or exchanged.

Approved returns must be shipped within 7 calendar days of receiving your Return Authorization (RA#). Returns sent without prior authorization or outside the applicable return period may be refused.

Customers are responsible for return shipping costs. If you choose to use an SOH prepaid FedEx return label, a $25 return shipping and handling fee will be deducted from your refund. Original shipping charges are non-refundable.

SOH is not responsible for return packages lost or damaged in transit when customers use their own shipping method. We recommend using a trackable and insured shipping service.

Merchandise that does not meet our return requirements may be refused. If a return is refused, the customer will be responsible for the cost of shipping the merchandise back to them.

HOW TO REQUEST A RETURN

Email info@soh-ny.com with the subject “Return Request” and include:

  1. Your order number

  2. Item(s) being returned or exchanged

  3. For an exchange, the requested replacement item and size

  4. Reason for the return or exchange

  5. Email address and phone number

Once your request is approved, you will receive an RA# and return instructions by email. Returns sent without an RA# may be refused.

Exchanges are subject to product availability.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect or damaged item, please contact info@soh-ny.com within 3 business days of delivery with your order number and photographs of the item so we can assist you.

REFUNDS

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to the original form of payment, less any applicable return shipping and handling charges. Please allow additional processing time for your bank or credit card company to post the refund to your account.